Refund Policy

At AELIAN STUDIO LLC, we are committed to ensuring customer satisfaction with our physical office and productivity supplies. This Refund Policy outlines the terms and conditions for returns and refunds.

1. Return Eligibility

Products may be eligible for return under the following conditions:

• The product is unused, in its original condition, and in original packaging
• The return request is made within 30 days of the purchase date
• The product is not damaged due to misuse or improper handling
• Proof of purchase is provided (receipt or order confirmation)

2. Non-Returnable Items

Certain items may not be eligible for return:

• Products that have been used or personalized
• Items damaged by the customer
• Products without original packaging or tags

3. Return Process

To initiate a return, please follow these steps:

1. Contact us using the information provided on our Contact page with your order number and reason for return
2. Wait for return authorization and instructions from our team
3. Package the item securely in its original packaging
4. Ship the item to the address provided by our team

Please note that customers are responsible for return shipping costs unless the product is defective or we made an error in your order.

4. Refund Processing

Once we receive and inspect your returned item:

• We will send you an email notification confirming receipt of the returned item
• If approved, your refund will be processed within 7-10 business days
• The refund will be credited to your original payment method
• Shipping costs are non-refundable unless the return is due to our error

5. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately using the information on our Contact page with photos of the damage. We will arrange for a replacement or full refund, including shipping costs, at no additional charge to you.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

7. Contact Information

For questions about our Refund Policy or to initiate a return, please contact us:

8. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Please review this policy periodically for updates.